What you need for customer service training

Use this shopping list to prepare a customer service training day without last-minute runs to the shop. It covers refreshments, tableware, registration supplies, presentation equipment and materials for exercises and note-taking. Set quantities from the confirmed participant list, then add a small buffer for pens, name badges, handouts and drinks. Check technical connections and power access before the trainer arrives, especially if the room setup is unfamiliar.

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What to bring

Grouped the way you'd shop for it, with quantities.

Furniture

Tablesqty 6
Chairsqty 24
Registration desk
Stoolsqty 2

Equipment

Laptop
Projector
Projection screen
HDMI cableqty 2
HDMI adapterqty 2
Extension cordsqty 3
Power stripsqty 3
Wireless microphone

Kitchen

Coffee makerqty 2
Kettlesqty 2
Coolersqty 2

Tableware

Coffee cupsqty 24
Drinking glassesqty 24
Dinner platesqty 24
Dessert platesqty 24
Cutlery setsqty 24
Serving plattersqty 6
Serving spoonsqty 6
Water jugsqty 4

Training

Flip chartsqty 3
Flipchart markersqty 12
Notepadsqty 24
Ballpoint pensqty 30
Name badgesqty 24
Sticky notesqty 8
A4 paperqty 2
Handoutsqty 24
Evaluation formsqty 24
Duty assignment cardsqty 30

Cleaning

Waste binsqty 4
Broom
Trash bin
Mopqty 2
Bucketsqty 2
Cleaning glovesqty 4

Catering

Groceries
- Coffee - 3 packs
- Decaf coffee - 1 pack
- Black tea - 2 boxes
- Herbal tea - 1 box
- Sugar - 1 pack
- Mints - 1 box
- Milk - 4 liters
- Oat milk - 2 liter
- Still mineral water - 24 bottles
- Sparkling mineral water - 12 bottles
- Cola - 6 bottles
- Cola Zero - 6 bottles
- Sinas - 4 bottles
- Apple juice - 3 packs
- Orange juice - 3 cartons
- Lemons - 6 pieces
- Ice cubes - 4 bags
- Coffee cakes - 24 pieces
- Butter - 500 grams
- Whole grain bread - 4 loaves
- White bread - 3 loaves
- Mini bake-off rolls - 30 pieces
- Young cheese - 1,5 kilogram
- Back ham - 1 kilogram
- Chicken breast slices - 1 kilogram
- Hummus - 4 tubs
- Cream cheese - 4 tubs
- Egg salad - 3 tubs
- Cucumbers - 4 pieces
- Tomatoes - 1 kilogram
- Lettuce - 3 heads
- Bell peppers - 6 pieces
- Carrots - 1 kilogram
- Grapes - 2 kilogram
- Apples - 24 pieces
- Bananas - 24 pieces
- Paprika chips - 3 bags
- Plain chips - 3 bags
- Unsalted nuts - 1 kilogram
- Rice - 2 kilograms
- Vegetable curry - 4 kilograms
- Chicken breast - 2.5 kilograms
- Stir-fry vegetables - 3 kilograms
- Coconut milk - 6 cans
- Curry powder - 1 jar
- Paprika powder - 1 jar
- Salt - 1 pack
- Pepper - 1 jar
- Soy sauce - 1 bottle
- Sweet chili sauce - 1 bottle
- Prawn crackers - 4 bags
- Vanilla custard - 3 liters
- Chocolate mousse - 24 servings
- Cinnamon - 1 jar
- Paper napkins - 3 packs
- Paper towels - 4 rolls
- Toilet paper - 12 rolls
- Trash bags - 2 rolls
- Dish soap - 2 bottles
- All-purpose cleaner - 2 bottles
- Glass cleaner - 1 bottle
- Sponges - 6 pieces
- Microfiber cloths - 10 pieces

Tips

Plan around 2–3 drinks per person for the first hour, then about 1 drink per person for each additional hour. Include coffee, tea and water, and keep a few extra cups and glasses available.
Prepare one name badge, notepad and pen per participant, plus 10% extra. For 20 attendees, that means 22 of each, so late registrations or replacements do not disrupt registration.
Print handouts for every registered participant and add 2–3 spare copies. Keep A4 paper, sticky notes and flipchart markers ready for group exercises rather than assuming the venue supplies them.
Allow at least one working presentation connection: laptop, projector, screen, HDMI cable and the correct HDMI adapter. Bring two extension cords and power strips if the room layout puts tables away from wall sockets.
Set aside 15–20 minutes before registration to test the laptop, projector, microphone and coffee station. Check the image, sound, cables, hot-water equipment and serving items before participants enter.

Frequently asked questions

What should I buy for customer service training?: Plan for refreshments, cups, glasses, plates, cutlery, serving items, registration supplies, name badges, handouts and training materials. You will also need presentation equipment such as a laptop, projector, screen, HDMI connection and power supplies.
How many pens and name badges do I need for training?: Prepare one pen and one name badge per registered participant, then add 10% extra. For 30 participants, prepare 33 pens and 33 badges.
How much coffee and water do I need for a training day?: For the first hour, allow 2–3 drinks per person, followed by about 1 drink per person for each additional hour. Add roughly 10% extra cups and glasses to cover spills, replacements and late arrivals.
When should I test the training equipment?: Test the laptop, projector, screen, HDMI cable, adapter, microphone and power strips at least 30 minutes before participants arrive. If the venue is unfamiliar, do a second connection check on the previous day.

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