Conflict management training checklist

Use this checklist to organise a conflict management training from the first planning decisions through participant registration and refreshments. Set the learning goals and programme before sending invitations, then prepare cases, worksheets and name badges ahead of the session. On the day, allow time to open the hall, arrange tables and chairs, test the presentation equipment and set up coffee and snacks. The plan covers 48 tasks and 46 items, so practical details are less likely to be missed.

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The plan, step by step

Every task with its own sub-checklist, in the order you'll actually need them.

Preparations

Record goals and schedule
2 people
Confirm room booking
Send invitations
Process registrations
Collect dietary requirements
Check participant list
Assemble training materials
2 people
Develop case studies
2 people
Print handouts
Make name badges
Test presentation
Do the shopping
2 people
Prepare snacks
2 people
Chill drinks
Bring materials to the venue
2 people
Open hall
Set up tables and chairs
3 people
Lay out training materials
2 people
Connect presentation and equipment
2 people
Set up coffee station
2 people
Prepare snacks and drinks
2 people
Set up the reception table

Event

Receive participants
2 people
Register attendance
Serve coffee and tea
2 people
Facilitate introductions
2 people
Give a conflict theory session
2 people
Refill break drinks
Facilitate role-play exercises
3 people
Facilitate the reflection task
2 people
Set up the dinner buffet
3 people
Serve dinner buffet
3 people
Clear dishes and tables
2 people
Guide advanced exercises
3 people
Restock drinks and snacks
Have a personal action plan made
2 people
Lead Q&A and wrap-up
2 people
Distribute evaluation forms
See participants off
2 people

Aftercare

Collect waste
2 people
Clean dishes and kitchen
2 people
Clean the room
3 people
Put furniture back
3 people
Disconnect equipment
2 people
Count and pack materials
2 people
Return borrowed items
Process evaluation forms
Thank participants

What to bring

Grouped the way you'd shop for it, with quantities.

Furniture

Tablesqty 8
Chairsqty 45
Buffet tablesqty 2
Coat racksqty 2

Equipment

Laptop
Projector
Projection screen
Presentation clicker
Speakersqty 2
Microphone
Extension cordsqty 4
Power stripsqty 4

Tableware

Coffee cupsqty 50
Water glassesqty 50
Wine glassesqty 50
Platesqty 50
Cutlery setsqty 50

Kitchen

Coffee makerqty 2
Kettlesqty 2
Thermos flasksqty 4
Coolersqty 3
Serving plattersqty 8
Serving spoonsqty 6
Cutting boardsqty 3
Chef's knifeqty 2
Serving tongsqty 6

Decorations

Name badge holdersqty 45
Tableclothsqty 8
Flip chart stand
Flipchart padsqty 3
Markersqty 12

Cleaning

Waste binsqty 4
Cleaning bucketsqty 2
Mopsqty 2
Dustpan and brushqty 2

Catering

Groceries

Training

Worksheetsqty 50
Evaluation formsqty 50
Name badgesqty 50
Ballpoint pensqty 50
Notepadsqty 50
Case cardsqty 30
Voting cardsqty 100
Paper tapeqty 4
Sticky notesqty 12
A4 paperqty 500

Tips

Set the programme and learning goals before sending invitations. This gives participants a clear reason to attend and leaves enough time to prepare relevant practical conflict cases.
Collect dietary requirements during registration rather than a few days before the training. Use the final participant list to check name badges, worksheets, seating and the amount of coffee, tea, water and snacks.
Test the laptop, projector, screen, speakers, microphone and presentation clicker before participants arrive. Check extension cords and power strips as well, since equipment problems can delay the first exercise.
Print worksheets and prepare name badges before the event day. Bring the training materials to the venue together, then place them on the tables before opening the reception table.
Allow at least 60 minutes before the start for opening the hall, arranging tables and chairs, setting up the coffee point and connecting equipment. Put cold drinks out shortly before registration so they stay chilled.

Frequently asked questions

How far in advance should I organise a conflict management training?: Start planning at least 4 to 6 weeks before the training. Confirm the room, set the programme, send invitations and leave the final 7 days for registrations, dietary requirements, printing and participant checks.
How long before the training should the room be set up?: Plan to access the room at least 60 minutes before participants arrive. Use that time for tables and chairs, the reception table, coffee point, materials, presentation equipment and a full technology test.
When should I print worksheets and prepare name badges?: Print the worksheets and prepare name badges 2 to 3 days before the training, once registrations are nearly complete. Keep a few blank badges available for last-minute changes or walk-in participants.
How much coffee and tea do I need for conflict management training?: For a half-day session, plan on 2 to 3 hot drinks per participant, plus water throughout the training. Confirm the final headcount 2 to 3 days beforehand and adjust cups, glasses, snacks and serving supplies accordingly.

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