How to organise a conflict management training session

A conflict management training session works best when the learning design, room setup and participant flow are planned together. Start by defining the training objectives and programme, then build practical cases and worksheets around them. Confirm the room before invitations go out, and collect registrations and dietary requirements early. On the day, allow enough time to test the presentation, arrange tables for discussion and set up the coffee point before participants arrive.

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The plan, step by step

Every task with its own sub-checklist, in the order you'll actually need them.

Preparations

1
Record goals and schedule
2 people
2
Confirm room booking
3
Send invitations
4
Process registrations
5
Collect dietary requirements
6
Check participant list
7
Assemble training materials
2 people
8
Develop case studies
2 people
9
Print handouts
10
Make name badges
11
Test presentation
12
Do the shopping
2 people
13
Prepare snacks
2 people
14
Chill drinks
15
Bring materials to the venue
2 people
16
Open hall
17
Set up tables and chairs
3 people
18
Lay out training materials
2 people
19
Connect presentation and equipment
2 people
20
Set up coffee station
2 people
21
Prepare snacks and drinks
2 people
22
Set up the reception table

Event

23
Receive participants
2 people
24
Register attendance
25
Serve coffee and tea
2 people
26
Facilitate introductions
2 people
27
Give a conflict theory session
2 people
28
Refill break drinks
29
Facilitate role-play exercises
3 people
30
Facilitate the reflection task
2 people
31
Set up the dinner buffet
3 people
32
Serve dinner buffet
3 people
33
Clear dishes and tables
2 people
34
Guide advanced exercises
3 people
35
Restock drinks and snacks
36
Have a personal action plan made
2 people
37
Lead Q&A and wrap-up
2 people
38
Distribute evaluation forms
39
See participants off
2 people

Aftercare

40
Collect waste
2 people
41
Clean dishes and kitchen
2 people
42
Clean the room
3 people
43
Put furniture back
3 people
44
Disconnect equipment
2 people
45
Count and pack materials
2 people
46
Return borrowed items
47
Process evaluation forms
48
Thank participants

What to bring

Grouped the way you'd shop for it, with quantities.

Furniture

Tablesqty 8
Chairsqty 45
Buffet tablesqty 2
Coat racksqty 2

Equipment

Laptop
Projector
Projection screen
Presentation clicker
Speakersqty 2
Microphone
Extension cordsqty 4
Power stripsqty 4

Tableware

Coffee cupsqty 50
Water glassesqty 50
Wine glassesqty 50
Platesqty 50
Cutlery setsqty 50

Kitchen

Coffee makerqty 2
Kettlesqty 2
Thermos flasksqty 4
Coolersqty 3
Serving plattersqty 8
Serving spoonsqty 6
Cutting boardsqty 3
Chef's knifeqty 2
Serving tongsqty 6

Decorations

Name badge holdersqty 45
Tableclothsqty 8
Flip chart stand
Flipchart padsqty 3
Markersqty 12

Cleaning

Waste binsqty 4
Cleaning bucketsqty 2
Mopsqty 2
Dustpan and brushqty 2

Catering

Groceries

Training

Worksheetsqty 50
Evaluation formsqty 50
Name badgesqty 50
Ballpoint pensqty 50
Notepadsqty 50
Case cardsqty 30
Voting cardsqty 100
Paper tapeqty 4
Sticky notesqty 12
A4 paperqty 500

Tips

Set the programme before preparing materials. Block time for explanation, paired or group practice and debriefing, so the practical cases do not get squeezed out at the end.
Send invitations only after the room and schedule are confirmed. Keep the participant list current and set a registration deadline at least 5 working days before the session.
Prepare one printed worksheet and name badge per participant, plus a small reserve. Print the materials before the day rather than relying on a venue printer.
Arrive at least 60 minutes before registration starts. This gives you time to arrange tables and chairs, connect the laptop, projector and speakers, and test the presentation and clicker.
Set up refreshments before welcoming the group. Put out coffee cups, water glasses, snacks and serving utensils, and keep hot drinks accessible without blocking the reception table.

Frequently asked questions

How far in advance should I organise conflict management training?: Confirm the room and programme at least 3 to 4 weeks before the session. Send invitations once those details are fixed, then close registrations about 5 working days beforehand so you can print materials and check dietary requirements.
How much time do I need to set up a conflict management training room?: Plan for at least 60 minutes on site before participants arrive. Allow extra time if you need to connect a projector, screen, speakers, microphone and extension cords for the first time.
How many practical cases should a conflict management training include?: Prepare at least 2 or 3 practical cases for a half-day session, with enough detail for participants to discuss roles, interests and possible responses. Keep one spare case ready in case a discussion finishes early.
When should I collect dietary requirements for the training?: Ask for dietary requirements during registration and review them 5 working days before the session. Check the final participant list again before buying snacks and setting up the serving platters.

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